Shipping & Returns

All orders are processed within 1–2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed the next business day.

Orders placed after 1:00 PM GMT will be processed the next business day (Monday to Friday).

Please note that during peak sale periods, there may be slight delays due to increased order volumes. We appreciate your patience and understanding.

Order Confirmation: You will receive an order confirmation email once your order has been successfully placed, and another email when your order is dispatched, along with tracking information (if applicable).

Shipping Rates: We offer flat-rate shipping within the UK. Shipping costs will be calculated and displayed at checkout.

Delivery Time: Standard delivery within the UK typically takes 2–5 business days. Expedited options are available for an additional charge, with delivery times ranging from 1–2 business days.

Free Shipping: Orders over £35 qualify for free standard shipping within the UK.

Shipping Destinations: We ship worldwide. Please note that delivery times and shipping rates vary depending on the destination.

Shipping Rates: International shipping costs will be calculated at checkout based on the destination and the weight of your order.

Delivery Time: Delivery times vary depending on the destination country. Typically, international shipments take 7–21 business days.

Customs, Duties, and Taxes: All international orders may be subject to import duties, taxes, and other charges that are not included in our shipping rates. These charges are the buyer's responsibility and must be paid upon receipt of the shipment. Please check with your country's customs office to determine these additional costs before placing your order.

Please note that we are unable to ship to P.O. boxes, parcel lockers, or military addresses/bases for international orders.

Tracking Information: Once your order has been dispatched, you will receive a tracking number via email. You can track your package through the carrier's website. Please note that tracking availability may vary depending on the destination.

Lost Packages: If your package is lost in transit, please contact us at customerservice@beautigelnails.com as soon as possible. We will work with the carrier to locate your package or issue a replacement if necessary.

Damaged Packages: If your package arrives damaged, please contact us within 48 hours of receipt with photos of the damage. We will arrange for a replacement or refund as needed.

Incorrect Address: Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.

Failed Delivery Attempts: If a delivery attempt fails due to no one being available to receive the package, the carrier may leave a notice for a redelivery attempt or collection from a local depot. It is the customer's responsibility to follow up on these notices.

If you have any questions or concerns about your shipment, please contact us at:

Email: customerservice@beautigelnails.com

Opened Products: Once the packaging of any gel nail wrap product has been opened, we are unable to accept returns or exchanges. This policy is in place to ensure the safety and hygiene of all our customers.

Used Products: Products that have been used or partially used are also non-returnable.

Change of Mind: Unfortunately, we do not accept returns or exchanges due to a change of mind. We kindly ask that you choose your products carefully. If you have any questions or concerns before making a purchase, please do not hesitate to contact us for assistance.

Unopened Products: If you wish to return an item, it must be in its original, unopened packaging and in the same condition that you received it. Please contact our customer service team within 14 days of receiving your order to initiate a return.

Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or a refund.

Contact Us: To initiate a return, please email us at customerservice@beautigelnails.com with your order number and reason for return. Our team will provide you with instructions on how to proceed.

Mainland UK: You can return your parcel using our returns portal anywhere within mainland UK.

International Returns: Please send your parcels to the following address: Beautigel Nails London Returns, 37 Denby Drive, Baildon, Shipley, West Yorkshire, BD17 7PQ. Please note that return shipping costs are the responsibility of the customer, and we are unable to cover these expenses. To ensure the safe return of your item, please use a tracked shipping service.

Shipping Costs: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item. Be sure to keep your postage receipt in a secure place until your refund has been processed.

Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

Non-Refundable Items: Please note that any shipping fees paid at the time of your original order are non-refundable.

Product Exchanges: If you would like to exchange an unopened product for a different design or style, please follow the return process outlined above. Once your return is received and approved, we will process the exchange.

Thank you for shopping with Beautigel Nails London. If you have any questions about our returns policy, please contact us at customerservice@beautigelnails.com. We are here to help.